This notice applies only to Rainbow SRX Model RHCS19 units with serial numbers 22003399–22077889. If your Rainbow SRX serial number is outside this range, this information does not apply to you — Contact Us for other inquiries.

Important

Safety Notice

In cooperation with the U.S. Consumer Product Safety Commission, Rexair LLC is notifying you of a potential safety issue associated with certain Rainbow® SRX® units. Accordingly, effective immediately, we are working closely with our independent authorized Rainbow® distributors to implement a straightforward repair to the affected Rainbow SRX, Model RHCS19 Type 120 (Serial number range 22003399 through 22077889).

If you own a Rainbow SRX manufactured between May 22, 2019 and January 15, 2020 (Serial number range 22003399 through 22077889):

At your earliest convenience, please contact the authorized Rainbow® distributor shown on your purchase agreement. If you are unable to locate or contact the Rainbow distributor from whom you purchased your Rainbow, please use the distributor locator below:

Find a Distributor

If you have questions about any Rainbow product, including any questions about authorized repair and maintenance service, please contact Rexair’s Consumer Support team. They will consult with you and provide you with the answers you seek, or will direct you to a local Authorized Rainbow Distributor who can help you get the information you need.

Rexair Consumer Recall Hotline
Product Recall Inquires Only
Phone: (833) 940-2775 or (231) 876-3399

For General Customer Support
Phone: (248) 643-7222

Monday – Friday
8:00am – 4:00pm (EST)